Technical Support & Service

Most problems with our machines can be resolved quickly and easily by watching our technical support videos at the following link maintenance videos.

If you cannot solve a problem with our machine, please contact our service support center: support@magnereurope.eu, and include the following information:

  • Machine Serial number
  • Company name
  • Contact name
  • Telephone number
  • Contact e-mail address
  • A brief explanation of your problem
  • We will contact you as soon as possible.

All warranty claims and repairs are handled by our German partner BS Banktechnik - http://www.bsbanktechnik.de/index.html.  BS Banktechnik has more than 20 years of expertise servicing Magner machines throughout Europe.  BS Banktechnik’s offices are centrally located in Europe:

BS Banktechnik GmbH
Christian-Wehner-Straße 18
09113 Chemnitz, Germany  

BS Banktechnik professional technicians are pictured below servicing Magner Models 150 and 75 on site in Chemnitz, Germany.